We are no longer taking any bookings. Walk-ins only.
Coronavirus: Click to read our COVID-19 Notice
This notice describes how Freetime Catering Ltd. trading under the brand The Boathouse Tavern & Grill processes your personal data, as a controller. Our address is Beach Way, Dawlish Warren EX7 0NF, United Kingdom. Please see “How do I get in touch with you” below for contact details for specific matters.
You have the right to object to some of the processing which Freetime Catering Ltd carries out. More information about your rights and how to exercise them is set out in the section headed “Your rights” below.
This notice applies to:
– Callers; and
– Other customers.
And anyone contacting, visiting or using our:
– Customer Relations Team; and
– Restaurant or other premises
In order to fulfil the above purposes:
You also have the qualified right to:
Where you exercise any of your rights, we will process your personal data to comply with your request in accordance with our legal obligations.
You have the right to lodge a complaint with a data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner. Details of EU all supervisory authorities can be found at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
We may provide additional information during the booking process and other points at which we collect your personal data.
If you wish to exercise your rights:
Please contact us at firstname.lastname@example.org
We collect personal information when you book with us or request or use our services. This includes restaurant visits, using our website or corresponding with us electronically or via written mail. We may also receive personal data about you from another source. This includes:
Third parties that we receive personal data from now and in the future may include:
To fulfil a contract, or take steps linked to a contract. This is relevant when you want to make a reservation with us; or receive other products and services from us such as meals and includes:
If the information we request is not provided, we may not be able to enter into or comply with a contract or our legal obligations.
Ensuring customer satisfaction, maintaining goodwill and dispute resolution
To protect our business and prevent fraud
For business performance and improvement
Safety & Security of our Customers and Employees
Developing and Marketing Products and Services
Legal and Regulatory purposes
Where you give us consent:
You have the right to withdraw consent at any time.
For purposes which are required by law:
To protect your vital interests or those of another person:
For some activities now and in the future Freetime Catering Ltd. uses third party service providers. Your personal data will be disclosed to such organisations where this is necessary to provide a service to you, or where it is in our legitimate interests. For example, we use third parties to:
Personal data may be shared with regulators, government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim or regulatory purposes.
We disclose your personal data to payment providers, technology providers, insurers, and other specialist professional and technical advisers, to manage your bookings, arrange payments, and provide services.
With your consent, we will also disclose your personal data to Ombudsman services and Citizens’ Advice.
In the unlikely event that we may need to send or store your data outside of the European Economic Area (the EU plus Iceland, Lichtenstein and Norway) (‘EEA’). For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services.
If we do transfer information outside of the EEA, we will make sure that it is protected by using one of these safeguards:
Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Some countries have been deemed adequate by the EU.
Put in place a contract with the recipient that means they must protect it to the same standards as the EEA or use other mechanisms and measures to achieve adequate protection. We also may use the Standard Contractual Clauses published by the EU.
Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between EU countries and the US. It makes sure those standards are similar to what is used within the EEA.
Binding corporate rules. These are internal rules adopted by group companies to allow international transfers of personal data to entities within the same corporate group located in countries which do not provide an adequate level of protection.
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent. We will continue to process your personal data for other purposes on a different lawful basis (other than consent) where that applies.
In some cases in the future we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, and any profiling we carry out for direct marketing, at any time. You can do this by clicking on the ‘unsubscribe’ link located in the footer of every marketing email or text.
Where you have a relationship with another organisation, such as a social media platform like Facebook, we may ask them to send marketing to you. If you object to receiving marketing from us we will stop marketing to you. However, please contact the organisation directly if you want to withdraw your consent to such organisation marketing to you.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person or you ask us to erase information which we are required by law to keep. Where you object to us processing personal information, we may have a compelling justification for processing it. Relevant exemptions are also included within the data protection laws that apply in the UK. We will inform you of relevant exemptions we rely upon when responding to any request you make.
To exercise any of these rights, you can get in touch with us using the details set out below. If you have concerns, you have the right to complain to the data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner. Details of all EU supervisory authorities can be found at:
We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party’s vital interests or in our legitimate interests. Where we process personal data on the basis of your consent, we will retain it only for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.
The period for which we will retain your personal data depends on the purposes for which we are processing it and where the same personal data is processed for two or more purposes, we will retain it for the longest period. For example, we retain:
In any of the cases mentioned above, we may retain the personal data for longer, if it is required for the purposes of any internal or external investigation or litigation. In these cases, it may be retained until the matter is resolved. We may keep your data for longer in line with any limitation periods, or if we cannot delete it, e.g. for tax, legal or regulatory reasons.
You have the qualified right to request deletion of your personal data at any time, or we may choose or be obliged to erase your personal data earlier, for example, if we no longer need to process it.
If you have any queries about or want to exercise any of your rights please see the contact details page on our website.
For any queries relating to your booking please contact the restaurant.
This Privacy Notice was last updated on 24/05/2018. Any changes to this Privacy Notice will be communicated on our website.
To Our Guests,
For 25 years, we’ve valued our relationship with you – our guests – and the trust you place in us. We know what an uncertain time this is, and that trust has become more important than ever before. That’s why we want you to know what we’ll be doing everything possible to keep you safe as we begin to welcome you back into our bar & grill again.
We know how important the safety of our restaurant is to you. It’s important for us too. I can assure you that we have a safety-first mindset in our preparations as we ready our team and restaurant for providing you a welcomed escape from your time at home.
We’ve been hard at work considering every detail of your visit from the moment you walk onto the Warren we thank you for visiting us. Our decisions will be thoughtful and intentional. As you can imagine, it’s going to look a bit different. It won’t be business as usual. And it may not look the same, but protecting you and team members is our top priority. This is an evolving situation, and we appreciate your patience and understanding as our restaurants move toward full service again.
As we reopen, here are some things you should expect in our restaurants:
• Strict, regimented cleaning, sanitising and disinfecting procedures and schedules
• Enhanced “no touch” processes
• Dining rooms and bars with reduced seating to ensure proper social distancing
• Convenient and visible hand sanitiser bottles or stations available for use upon entrance
• On-line ordering system that will allow for contactless payments where available
• Single-use, disposable menus, and access to online menu on your own device
• A limited menu as our restaurants begin to reopen to ensure we’re able to provide the best experience to each guest
Thank you for your support and patience as we get through this next phase of this pandemic together. We miss our guests and can’t wait to open our doors and welcome you back. Until then, from our family to yours, stay safe, be well and see you soon.
The Boathouse Team, Dawlish Warren